Shipping Policy

• We currently deliver to all major cities and towns across India.
• For remote or inaccessible locations, additional shipping charges or longer delivery timelines may apply.
• Delivery outside India (international orders) may be considered on a case-by-case basis—please contact us separately.

• All orders are processed within 24 to 72 hours after order confirmation and payment.
• Customization (design, proofs, approvals) may add processing time.
• Once dispatched, delivery timelines depend on your location and chosen shipping method (standard/express).

These are estimates and not guaranteed. External factors like weather, courier delays, or regulatory checks may cause delays.

• Shipping fees are calculated at checkout based on product weight, dimensions, and destination.
• Free delivery applies for apparel and merchandise orders above ₹4,999 (within mainland India), or as per promos.
• For international or bulky orders, shipping will be charged separately.

• We partner with reputed courier companies (e.g. Blue Dart, Delhivery, FedEx, etc.).
• For fragile or heavy shipments, we may use specialized packaging or logistic services.
• You may select standard or express courier options during checkout.

• Upon dispatch, you will receive a tracking number / AWB via email or SMS.
• You can monitor your order’s status through the courier’s tracking portal.
• If you don’t receive updates, contact us at support and we’ll assist.

• Please ensure your address is accurate, with correct PIN/ZIP code and contact number.
• If delivery fails due to incorrect address or non-availability, the shipment will be returned to us.
• Reshipping or redelivery will incur extra charges which the customer must bear.

• Once the package is handed over to the courier, the risk of loss or damage passes to you.
• Please verify the parcel condition in the presence of the delivery agent before accepting.
• In case of damage or discrepancy, do not accept or note the issue on the delivery receipt (POD) and inform us immediately.

• We're not responsible for delays caused by natural disasters, strikes, customs clearance, or courier-related issues outside our control.
• In such cases, we’ll communicate delays to you and work to resolve as soon as possible.

• If the package is returned undelivered, we’ll notify you.
• You may request reshipment (extra cost applies) or cancellation.
• Upon cancellation, any refundable amount will be processed after deduction of shipping and handling charges.

For any delivery-related issues, delays, or updates, contact us at:
Email: support@zerrow.in
Phone / WhatsApp: +91-XXXXXXXXXX
Address: [Your Office Address]